Returns & Exchanges

Return Policy

• Timeframe: 30 days from delivery for unworn, unwashed items with tags attached.
• Non-Returnable Items:
  • Final sale items (marked “Final Sale”)
  • Used or damaged products
  • Items without original packaging

How to Return

1. Initiate Return: Log in to your account at premiumunderwears.com and complete the return form.
2. Shipping:
   • US Customers: Prepaid return label available ($7 deducted from refund).
   • International Customers: Customer pays return shipping.
3. Send Package: Include the completed return form with your items.

Refunds

• Processing Time: 5–10 business days after receipt.
• Method: Original payment or store credit (customer’s choice).

Exchanges

• Not available online—return for refund and place a new order.

Faulty Items

• Report within 7 days of delivery with photos via Support Portal.
• Free return shipping for verified defects.